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Builder Merchant proudly delivers an unbeatable range of your everyday building materials to sites right across the United Kingdom mainland.
** Please note orders need to be signed for ***
Express Delivery: order by 1pm for Express Delivery (available at checkout for selected items). If express delivery is available, you will be presented with the option at the checkout. Please note this excludes weekends.
Free Delivery: available on certain orders to mainland UK. Goods are usually dispatched within 3-5 working days
Standard Delivery: goods usually dispatched within 3-5 working days
International Delivery: For worldwide delivery costs, please call us on 0203 807 0741 or use our live chat service to speak with a customer advisor.
*** IMPORTANT INFORMATION ABOUT LARGE ITEMS ***
What is one man / kerbside delivery?
Buildermerchant.com use a number of third party carriers for delivery of ‘large items’ as well as our fleet of dedicated vehicles. Free delivery includes delivery to the kerbside immediately adjacent to the couriers vehicle. Most couriers regard inside delivery as an extra service and as such this is not included with the free delivery option. It may be necessary for you to assist or move merchandise into your home. This is especially relevant if you live in a block of flats as couriers will only deliver to the ground floor entrance to the block.
What is two man delivery?
This service is available for large items. Subject to good and safe access, the carrier will place the product in the ground floor room of your choice. Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property.
Additional Delivery Information
Not at home for delivery?
If you are not at the delivery address upon delivery, it is at the discretion of the delivery driver to either leave the goods with a neighbour or leave the goods in an area they consider to be a safe place.
If you are not happy for your goods to be left safe please contact us prior to delivery.
We use third party carriers to deliver our customers orders & in the event that they are unable to deliver to the customer by our estimated delivery date or for any other reason the customers order does not reach them by the estimated date then any consequential financial loss that is incurred to the customer we (Builder Merchant Group) reserve to the right to accept no liability of.
Other delivery information
Scottish Highlands, Northern Ireland and all UK Islands may incur an additional charge and take longer. This includes postcodes beginning AB30, AB31, AB33. AB34, AB35, AB44, AB45, AB51, AB52, AB53 and AB54.
Please allow additional days for your delivery to take place when there are UK and respective Country Bank Holidays. Please also allow additional days in extreme/uncontrollable circumstances i.e. extreme weather conditions etc.
Next day delivery excludes those products delivered directly from the manufacturer.
While we will make every endeavour to deliver your products on time, we cannot accept liability for any incidental expenses caused by late, failed or damaged deliveries, or for any damage caused to property while delivering or installing your goods or any loss of earnings.