Information we collect from you and how we use it
We will collect information about you when you open an account, register with this website, place an order for products or services, request further information from us or if you wish to contact our head office. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.
We may also obtain information about your usage of this website using Cookies.
Separate terms and conditions may apply when you open an account so please make sure that you read these at the relevant time.
How do we use the information we collect about you?
We may use the information provided by you:
- to process your order or manage your account (if applicable)
- to contact you for your views on our services
- to notify you about important changes or developments to our site or services
- to provide a more personalised online experience
- for record keeping purposes
- to keep you informed about our products and services that we offer
- for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/or to improve usefulness and content
We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.
Keeping you informed
If you have bought or enquired about our products or services previously, we may also use the information we collect to let you know about other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon at Builder Merchant.
If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.
However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.
Disclosing your data
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
How is your information protected?
We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.
You may request details of personal information that we hold about you. If you would like a copy of it, please email us. A small fee may be payable.
We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us at the addresses given above as soon as possible so we can update our records.
Cookies are small amounts of information which are automatically set by our website on your computer. They are generally used to remember the choices you make while on the site and are harmless to your computer system.
Unless you have specifically refused to accept cookies when disclosing your details to us, our system will automatically issue one or more cookies to your computer when you log on and use this website. Should you elect to set your computer to not accept cookies, you may not be able to use certain features on this website.